Hi Erik

Your steps are correct (it’s the absolute minimum), but I think you should go trough it step by step as described here

http://doc.otrs.org/3.1/en/html/upgrading.html

(stop services, start upgrade, start services, tests)

I recommend a fullbackup of your system before upgrading, better clone it first, test your upgrade

and then start your upgrade

Regards

Florian

Von: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Im Auftrag von Erik van Ast
Gesendet: Mittwoch, 15. Februar 2012 13:51
An: otrs@otrs.org
Betreff: [otrs] Upgrade from 3.0.11 to 3.1.1

Hi everyone,

We have been using OTRS for a couple of years now and we are currently using 3.0.11 as the newest version. OTRS 3.1.1 is now available however and I wanted to know if there are any special things I have to think of before upgrading? We are using OpenSUSE 11.2 as an OS, but I’m not an expert in Linux so I wanted to double-check before upgrading.

I have upgraded the 3.0.X versions every time by running the following commands:

rpm –Uvh otrs-3.0.11*

otrs.RebuildConfig.pl

otrs.DeleteCache.pl

apache2 restart

Can I use the same commands (otrs-3.1* instead of otrs-3.0.11* in the first line) for this upgrade from 3.0.11 to 3.1.1?

Kind regards,
Erik van Ast

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