[otrs] R: Svar: How to enlarge Freetext Inputbox?

15 Mar 2010

      Thanks Martin!!!
Works like a charm!!!

You saved me from a *BIG* headache...

Cheers, d.

________________________________
Da: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Per conto di Martin Møller
Inviato: lunedì 15 marzo 2010 16:00
A: 'User questions and discussions about OTRS.'
Oggetto: [otrs] Svar: How to enlarge Freetext Inputbox?

Hi Carnino.

I have done it like this (in AgentTicketPhone.dtl) -- and commented the part where the freetext fields auto-iterate later on... :

<!-- dtl:block:TicketFreeText1 -->
          <tr>
            <td class="contentkey">$Data{"TicketFreeKeyField1"}:</td>
            <!-- <td class="contentvalue">$Data{"TicketFreeTextField1"}</td> -->
            <td class="contentvalue"><input type="text" name="TicketFreeText1" value="" size="71"/><font color="red" size="-2"></font></td>
          </tr>
<!-- dtl:block:TicketFreeText1 -->
<!-- dtl:block:TicketFreeText2 -->
          <tr>
            <td class="contentkey">$Data{"TicketFreeKeyField2"}:</td>
            <td class="contentvalue"><input type="text" name="TicketFreeText2" value="" size="71"/><font color="red" size="-2"></font></td>
          </tr>
<!-- dtl:block:TicketFreeText2 -->
<!-- dtl:block:TicketFreeText3 -->
          <tr>
            <td class="contentkey">$Data{"TicketFreeKeyField3"}:</td>
            <td class="contentvalue"><input type="text" name="TicketFreeText3" value="" size="71"/><font color="red" size="-2"></font></td>
          </tr>
<!-- dtl:block:TicketFreeText3 -->
If you look at the page source you will see something fairly similar, except for the 'size="xx"' bit on the page you want to change. You may want to alter the above slightly to match the given page.

I think that is the only way for now.

Regards,

/Martin.
...
...
...
"CARNINO Daniele (FIAT ITEM)"  15. marts 2010 15:38 >>>
Hello all,
I need to enlarge the freetext inputbox on CustomerTicketMessage context.
I suppose I have to deal with CustomerTicketMessage.dtl, but I can't find how... any help?
<!-- dtl:block:FreeText -->
                                <tr>
                                    <td class="contentkey">$Data{"TicketFreeKeyField"}:</td>
                                    <td class="contentvalue">$Data{"TicketFreeTextField"}</td>
                                </tr>
<!-- dtl:block:FreeText -->

Daniele Carnino
Tech. Architecture Specialist @ FIAT ITEM S.p.A.

Block 1, 5th Floor, Room 533
Corso Ferrucci, 112/A - 10138 Torino - Italy

Phone:   +39 011 00 58 107
Mobile:  +39 335 635 06 40
Fax:       +39 011 00 57 525
SkypeId: cardanico69
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