Went through upgrade as per notes (I think) all went ok it seemed until I tried logging into OTRS again. Can login, but will not show tickets.

have I missed something?

I have run the extra database

ALTER TABLE ticket ADD escalation_response_time INTEGER; ALTER TABLE ticket ADD escalation_solution_time INTEGER;

as per some notes I picked up from users.

Any help appreciated to get my OTRS back up and running.

Software error:

Can't use an undefined value as a HASH reference at ../..//Kernel/System/Ticket/Article.pm line 1409.

For help, please send mail to the webmaster (root@localhost), giving this error message and the time and date of the error.

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Gary Smith -