RE: [otrs] Can't see queues that I've created

2 Apr 2008

      Hi Robert,

I noticed some unexpected behavior on my box running 2.2.5.What happens
if you give the user full access on the group (so RW)?

Regards,
Arnold.

From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of
Robert Brown
Sent: dinsdag 1 april 2008 22:44
To: User questions and discussions about OTRS.org
Subject: Re: [otrs] Can't see queues that I've created

Poe,

  I wish it were that simple. I did just go in and double check.  The
permissions are all OK.  Is there a limitation that anyone knows of with
a Queue being named the same as a group?  I can't imagine there would
be.

-Robert

On Tue, Apr 1, 2008 at 4:27 PM, Poe Chen  wrote:

Hi, Robert,

I believe it's a permission issue with the queue.  You might want to
double check that new queue you just added has the correct "group".
Just login as admin and go to Admin->Queue->Select the new queue->Change
and then check the group setting.

Best regards,

Poe

On Tue, Apr 1, 2008 at 2:54 PM, Robert Brown 
wrote:

	Hello,

	 I have my OTRS installed and running however I'm not able to
see the queues that I've assigned to a user when I'm logged in as that
user.  I'm really hoping someone can help me.  I've read over the
documentation and am sure I've followed it, however there is just
something I am missing.

	I've created the user and created the group.  Then I've mapped
the user to the group.  I've assigned the user move_into, create, owner
and priority.  I've then assigned the queue to the group.

	However when I login as the user, I don't see the queue I just
created.

	I'm running OTRS 2.2.5 on Suse.

	Any help would be very much appreciated.

	Thanks,

	Robert

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RE: [otrs] Can't see queues that I've created

Arnold Ligtvoet