Hi All,

 

We are logging calls with 3rd party and give them our OTRS Ticket number as a reference.

They reply to us with this number in the body of their email, always with format of:

Reference 1: TicketNumber

 

I know I can use PostmasterFollowUpSearchInBody to scan the whole body but I was trying to use PostMaster filter instead (to ensure only their tickets are scanned).

Do you know which Email Headers do I need to set up with TicketNumber to ensure the email is appended to the correct Ticket?

 

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Thank you
Robert