Hi,
thanks for your response. I don't think so. With the search function I can access the current owner, responsible and the creator of a ticket but not the one who last changed/closed it.
As long as I had the beahvoir enabled that every edit causes an owner change the search function covered this business case by searching for owners, but without this enabled I've no idea to find the tickets.
- Timo
-----Ursprüngliche Nachricht-----
Von: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Im Auftrag von Marco Vannini
Gesendet: Montag, 20. September 2010 12:00
An: User questions and discussions about OTRS.
Betreff: Re: [otrs] search ticket closed by agent
Try using search function (lens icons) there should be everything you need for this purpose
On Mon, Sep 20, 2010 at 11:48 AM, Rupp Timo
Hi,
is there any possibility to find all tickets closed (or edited) by a specified agent on a specified date? I didn't find anything in documentation or mailing list history ...
Thx for your suggestions
- Timo
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