On Thursday, February 19, 2004 4:56 PM
Brice Levy
I'm trying to have FAQ work on our system. Creating, editing, deleting articles is ok, but the search function does not return any result. I have only the Welcome article that is present at OTRS install.
What about putting some articles in it to see how it behaves then? You will then become somewhat comfortable with the different settings available for a FAQ entry.
Doing a blank search (no fulltext, keywords, category or language selected) gives nothing, while it gives result on the online demo system. non-blank searches do not work any better.
Edit the entry and set it's type to "public(all)" or "external (customer)", now you find it. hth, Robert Kehl -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Tel. +49 (0)6172 4832388