Re: [otrs] Tracking User Time on a ticket

On Friday, July 02, 2004 10:56 PM Marshall28 wrote:

I'm pretty sure this isn't in OTRS but are there any plans to implement a way for an agent to input his time on a ticket? I'd like this so that upper management can see how long it takes for their agents/techs to address and complete a ticket. You can only see how long a ticket has been open but not the individual time an agent spends on a ticket.

You're not searching for the built-in time accounting mechanism, are you? Do a grep for "TimeUnits" on the 'Standard' theme to see: # grep TimeUnits Kernel/Output/HTML/Standard/* hth, Robert Kehl -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Tel. +49 (0)6172 4832388