Re: [otrs] FreeText in CustomerTicketZoom

14 Oct 2010


      yes, in CustomerTicketMessage is easy define the FreeText, but in 
CustomerTicketZoom a can't do it :S


IT easyap escribió:
...
Yo have to define the freetext field use with the property 
*Ticket::Frontend::CustomerTicketMessage###TicketFreeText:  you can 
define **yoou can fill  the filed with 0 *= Disabled, 1 = Enabled, 2 = 
Enabled and required.
But this property is for the customer interface you can configure the 
options for agents if you want using the apropiate propertie.
Regards
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*From:* otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] *On 
Behalf Of *jose francisco luis medina
*Sent:* jueves, 14 de octubre de 2010 15:12
*To:* User questions and discussions about OTRS.
*Subject:* Re: [otrs] FreeText in CustomerTicketZoom
I need to edit the FreeText in CustomerTicketZoom screen.
that the freetext dropdows appear on that screen and allow me to 
change the values, so I researched and CustomerTicketZoom screen can 
only see these values and not change.
PD: sorry for my english...
2010/10/14 Lukasz Hadyna mailto:hadyna@ualberta.ca>
What sort of modifications did you want to make? I've had some 
experience with using javascript to modify the generated "dropdown" 
menu after they've been loaded.
On Wed, Oct 13, 2010 at 3:13 PM, jose francisco luis medina 
mailto:luisjf1983@gmail.com> wrote:
I have OTRS 2.4.7 with Debian Lenny and mysql, it works perfectly,
    recently generated a need in the company where I work, which can
    be solved if they could be viewed and edited the "dropdowns" of
    the FreeText in CustomerTicketZoom. I have reviewed the SysConfig
    but does not seem a natural choice of OTRS, does anyone know how?
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Re: [otrs] FreeText in CustomerTicketZoom

José Luis