-----BEGIN PGP SIGNED MESSAGE----- Hash: SHA1 Maurice James Ny schrieb:
I think he wants to know how to make this happen? What's with all of the half answers here?
Hi, you need to change the method sub TicketGet in package Kernel::System::Ticket. Currently it is computed like this: $Ticket{Age} = $Self->{TimeObject}->SystemTime() - $Row[7]; ...which needs to be a bit more complicated when you need to compute the age in depency of working hours :). Let us know how you solved this - thanks. regards, Torsten Thau - -- Torsten Thau, Dipl. Inform. c.a.p.e. IT Labs GbR - Annaberger Str. 240 - D-09125 Chemnitz phone: +49 371 5347 623 cell: +49 176 66 680 680 pgp-key: 0x292F987D fax: +49 371 5347 625 http://www.cape-it.de -----BEGIN PGP SIGNATURE----- Version: GnuPG v1.4.3 (GNU/Linux) iD8DBQFGSrFKvXo8m5PgoXQRAvKUAJ9+yAR2JBJ8uDOgqaXsLiPNkSj+wgCdGScQ K16RZAfeEueIzoF+ySoMwfA= =0sa2 -----END PGP SIGNATURE-----