On Tue, Oct 5, 2010 at 11:19 AM, CARNINO Daniele (FIAT ITEM)
<daniele.carnino@fiatgroup.com> wrote:
The list is based on the agents preferences: if the agent has subscribed the queue, then is displayed by default.
Daniele
________________________________________
Da: otrs-bounces@otrs.org [otrs-bounces@otrs.org] per conto di Hugh Kelley [hugh.kelley@gmail.com]
Inviato: martedì 5 ottobre 2010 15.57
A: User questions and discussions about OTRS.
Oggetto: [otrs] OTRS 3.0 - Potential Owner List (refresh all button?)
Is there any configuration option that controls the owner list options available by default in new tickets?
Right now I have to hit the refresh circle for each ticket to get the full agent list populated in the pull-down. The default list only has two or three agents.
Hugh
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