Re: [otrs] Search for ticket in both subject and body?

Hi,

I was wondering if it is possible to have otrs search for the ticket number in both the subjec AND the body. I think you would have to do some coding to achieve your demand. But you can set $Self->{'PostmasterFollowUpSearchInReferences'} = '1'; to let OTRS search the mail-header to notice the incoming mail as follow-up (replied mail) in case that the subject doesn't include the ticket-number.

Search also the mail-archive for further information.

Carl Boberg

Bye, Alex