You can associate queues with incoming destination addresses without the need to create a specific program to place tickets in the queue, and you can create multiple one to one queue to address mappings. Tickets are created by default anyway when the e-Mail arrives. Aliasing the required address to the otrs account is fairly straight forward. For more sophisticated activities (e.g. such as filtering out spam with spamassassin) procmail is an effective tool. Malcolm said:
Hi everyone,
I just like to say OTRS is awesome and I am loving it. I just had one question I want to be able to automatically create tickets via email so if someone sends an email to say info@mydomain.com or helpdesk@mydomain it will automatically create a ticket for the email and put it into the OTRS queue...if anyone has a solution to this that be great I guess I am looking for something built into OTRS, I think it might be possible if I make an alias for those emails and pipe it to a program that can automatically generate the ticket, but first id rather check to see if anyone else had this problem or if it is some kind of feature built into otrs.
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