Hi Shrikant,

 

Tickets can never be edited. This is a good thing, because you don't want customers to change what they asked for and then call you and complain you didn't solve their problem correctly.

 

The customer will have to add a note to the ticket.

 

Customers can not change the queue, as far as I know. Only agents.

 

 

Lars

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From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of shrikant k
Sent: Friday, October 29, 2010 12:18 PM
To: otrs@otrs.org
Subject: [otrs] editing a ticket in customer interface

hello ,

 

can any one help in how  to edit a already raised ticket in  customer interface

 i just want to change the subject , say i want  to add some information in subject or to change the que how to it can any one help me

 

 

regards

shrikant

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