Hi Andrew,
On Fri, Mar 28, 2003 at 11:36:01AM -0500, -----@coxnews.com wrote:
1. I have 294 tickets in my Raw queue that I want to close. My setup is still in testing so, I just wanna close em all. Can I do that via the OTRS interface? If not what do I need to update in the db to close them all correctly.
Use the generic agent for that.
-=> http://otrs.org/pages/index.pl?Action=Ext&Site=Docu-CVS/generic-agent.html
Thanks for the reply, but how do I bring up the generic agent?
2. I have setup a lot of email address in the 'email addresses' section, but new tickets are not being put into the appropriate queue(s). Any suggestions on how to debug this?
It depends on your use PostMaster program. PostMaster.pl or PostMasterPOP3.pl?
Could you please refresh my memory on how I tell which I am using. I believe I am using PostMaster.pl. Drew