You can show all the notes/answers in one
screen:
$Self->{'Ticket::Frontend::ZoomExpand'}
= '1';
Regards,
Peter
Van: otrs-bounces@otrs.org
[mailto:otrs-bounces@otrs.org] Namens Dave
Wojciechowski
Verzonden: maandag 4 december 2006
22:21
Aan: User
questions and discussions about OTRS.org
Onderwerp: RE: [otrs] Agent
Confusion
Hey thanks for the answer, but I'm not
sure how you use that in the notes to see the original ticket.
From:
otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of shawn.beasley@dlh.de
Sent: Monday, December 04, 2006
1:30 AM
To: otrs@otrs.org
Subject: AW: [otrs] Agent
Confusion
Hey Dave,
Von:
otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Im Auftrag von Dave Wojciechowski
Gesendet: Sonntag, 3. Dezember
2006 19:23
An: User
questions and discussions about OTRS.org
Betreff: [otrs] Agent Confusion
Has anyone run in to this problem, I find that my agents are
adding notes to the tickets and need to look back at the original issue but
there is no way of doing that w/o opening many windows and many sessions and
searching around. Is there anyway that a preview of the issue can
be added to the notes and the phone call areas like it is in the link section?
or is there a better way to work around this issue?
we use Firefox with the plugin cooliris to get previews of
links wihtin the ticket.