I apologize for my delayed acknowledgment, but thank you everyone for your responses.  A solution hasn't been decided upon yet, but I may post details on implementation if it is unique to the ones already out there and previously mentioned.


From: "Kristofer Pettijohn" <kristofer@cybernetik.net>
To: "User questions and discussions about OTRS." <otrs@otrs.org>
Sent: Sunday, May 4, 2014 7:13:58 PM
Subject: SSO

Hello,

We have a central portal that users are logged into.  I currently have the portal pulling a list of the users recent OTRS tickets and a link which directs them into OTRS.  However, they have to log into OTRS using their username and password.

Is there an API function where I can obtain a token of some sort for a specific username and add the token to a URL which will allow me to redirect the user into OTRS while allowing them to bypass the login prompt?

Thanks,
Kris