Hello again! My first question was answered, thanks to Elias Probst, but I still have my other two questions... 2) How can I get to setup the ticket number format, other than the standards 'Date', 'Checksum', 'Date + Checksum', etc... I would need to have a shorter number, like a four digit number only, or like a mmddyy1234 format, that would be 6 digits for the date and 4 digits for the ticket number. 3) As the email address I use it's also subscribed to a Google Group, I also receive my own answers in the OTRS... What would be the correct filter to keep my answers on the tickets' threads but not to count as a "New message"? This way I wouldn't have my own answers an the OTRS "New messages" list. I think the "OTRS-Ignore" tag is not the answer because this would keep my answer out of the ticket's thread. Thank you very much in advance! Regards, Federico -- Nektra Advanced Computing http://www.Nektra.com