Re: [otrs] Compose Message Problem

28 May 2004


      On Thursday, May 27, 2004 11:08 PM
Scott Moore  wrote:
...
By default, when you use a Response to reply to a ticket, the
Response text appears BELOW the ticket text.  What files do I need to
You're searching for this, coming from Kernel/Config/Defaults.pm
somwhere around line #750, to be set in Kernel/Config.pm:

    # unix_style
#    $Self->{ResponseFormat} = '$Data{"Salutation"}
#$Data{"OrigFrom"} $Text{"wrote"}:
#$Data{"Body"}
#
#$Data{"StdResponse"}
#
#$Data{"Signature"}
#';
    # ms_style
    $Self->{ResponseFormat} = '$Data{"Salutation"}

$Data{"StdResponse"}

$Data{"OrigFrom"} $Text{"wrote"}:
$Data{"Body"}

$Data{"Signature"}
';

hth,

Robert Kehl

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