I would like to do something similar, such as routing to a queue based on a particular ldap attribute.

----- Message from moonshiner@retn.net ---------
    Date: Fri, 12 Feb 2010 10:45:43 +0300
    From: Gazizov Andrey <moonshiner@retn.net>
Reply-To: "User questions and discussions about OTRS." <otrs@otrs.org>
Subject: [otrs]  Ticket Subject Rules
      To: "User questions and discussions about OTRS." <otrs@otrs.org>


> Don't think so, I will try to use it. Probably it possible do with
> ACL but I'm not sure about it. Maybe anybody faces with same task.
> Any advice would be helpful for me.
>
> James Morgan wrote:
>> PostMaster Filter?
>>
>> -----Original Message-----
>> From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of
>> Gazizov Andrey
>> Sent: Thursday, 11 February 2010 10:58 PM
>> To: User questions and discussions about OTRS.
>> Subject: [otrs] Ticket Subject Rules
>>
>> Hello.
>>
>> As I understand, GenericAgent works with already created tickets but
>> I need anything tool that will processing uncreated tickets i.e.
>> during it's creation.
>>
>> Gazizov Andrey wrote:
>>
>>> Hi Leonardo!
>>>
>>> Thanks a lot! I will read it ;-)
>>>
>>> Leonardo Certuche wrote:
>>>
>>>> Hi,
>>>>
>>>> Have you read /opt/otrs/Kernel/Config/GenericAgent.pm.examples ?
>>>> There you can find several examples on how to process tickets
>>>> depending on its subject
>>>>
>>>> Leonardo Certuche
>>>>
>>>>
>>>> On Wed, Feb 10, 2010 at 5:21 AM, Gazizov Andrey
>>>> <moonshiner@retn.net <mailto:moonshiner@retn.net>> wrote:
>>>>
>>>>    Good day.
>>>>
>>>>    Is it possible in OTRS when creating new ticket if the subject of
>>>>    it failed to meet certain conditions (described in configs or
>>>>    other places) ticket has not created and an error message is
>>>>
>> printed?
>>
>>>>    Thanks in advance.
>>>>
>>>>    --     Best regards,
>>>>    Andrey Gazizov
>>>>
>>>>
>>>>
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>>>
>>
>>
>>
>
>
> --
> Best regards,
> Andrey Gazizov
> RETN
>
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