Re: [otrs] Queue permission

Alvaro, Ok. So, to my purpose, I have to have two groups or create my own rule. Thanks, --------------------------------- Carlos Eduardo Ribas 2012/7/11 Alvaro Cordero

Actually you can make groups avaiable to customer, not queues, for that (groups) you can use either customergroupAllwaysGroup or Customer<->Group feature, but eitherway once you enable a group for a customer they can see everything (All queues).

Another posibility is to create your own ACLs in Config.pm

Regards

On Wed, Jul 11, 2012 at 1:03 PM, Carlos Ribas wrote:

...

Hello All,

I´m new with OTRS. I installed the latest version and now I'm trying to understand how it works. I´m reading the manual page, but one point is not clear to me.

I can set groups, roles and queues. My doubt is if it is possible to have, for example, two queues in the same group, but one queue visible only to customer and both visible to agent. I saw that I can have this configuration using two groups, but I would like to know if it is possible to use only one.

Best regards,

--------------------------------- Carlos Eduardo Ribas

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-- ___________________________ Alvaro Cordero Retana Consultor de Tecnologias Gridshield Monitoreo de Redes e Infraestructura. 2258-5757 ext 123 alvaro@gridshield.net www.gridshield.net --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs