Re: [otrs] PostMasterMailbox.pl doesn't working

Hi guys. I found the reason why some scripts like otrs.PostMasterMailbox.pl and *otrs.GenericAgent.pl http://otrs.GenericAgent.pl *are not working properly. There is a external customer backend in our OTRS system hosted at SQL Server 2012 connecting through ODBC. When I turn off this setting in Config.pm, that scripts can do its job. When I turn on this setting (it should be enable) and perform that scripts in debug mode, the error message *Segmentation Fault *shows up. Have you ever seen a issue like that ? Best Regards, Willian Silva. 2014-02-19 16:25 GMT-03:00 LQ Marshall :

Experienced problems w/ seg faults on our OTRS server several months back. They were always associated with a crontab process. I found that the issue was a faulty memory module.

I would suggest that you bounce the box before continuing the troubleshooting. I would want to clean the slate first.

gl

*From:* otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] *On Behalf Of *Willian Silva *Sent:* Wednesday, February 19, 2014 2:08 PM *To:* User questions and discussions about OTRS. *Subject:* Re: [otrs] PostMasterMailbox.pl doesn't working

Hi, Gerald.

I solved that issue about duplicate entries in the otrs' crontab file. I should've deleted */otrs/var/cron* folder. After, I created it again by copying default directory from otrs.tar.gz source and installing all the cronjobs again.

Although this part was solved, the problem with fetch e-mails through *otrs.**PostMasterMailbox.pl* still happening.

I also realized that others scripts like *otrs.GenericAgent.pl http://otrs.GenericAgent.pl *are with the same behavior. When I try to run them by myself on the linux shell, the following message shows up:

*Segmentation fault.*

Any idea ?

Can be some Perl issue ?

Best Regards,

Willian Silva.

2014-02-18 11:11 GMT-03:00 Gerald Young :

To be more explicit about it:

Cron.sh stop otrs

empties otrs crontab

Cron.sh start otrs

concats otrs/var/cron into otrs crontab

grep PostMasterMailbox otrs/var/cron

If you see it more than once, it's too many times. comment (#) extraneous ones out.

If you see it only once, run

Cron.sh restart otrs

On Tue, Feb 18, 2014 at 9:05 AM, Gerald Young wrote:

yes. It means it's picking this up twice. Which has been previously noted as wrong.

Most likely issue is related to the thing I already said:

Cron.sh concatenates all files (apparently, really, all files) in otrs/var/cron.

On Tue, Feb 18, 2014 at 6:55 AM, Willian Silva wrote:

Hi Gerald.

Thanks for your tips.

I was checking the crontab file of the otrs user and I realized something wrong. There are PostmasterMailbox.pl jobs running twice. I don't know why, even removing one of them, the two jobs shows up again when I type the command to restart otrs cron jobs (otrs/bin/Cron.sh restart otrs). See below:

[root@myserver otrs]# crontab -l -u otrs | grep PostMaster

*/10 * * * * $HOME/bin/otrs.PostMasterMailbox.pl >> /dev/null

*/10 * * * * $HOME/bin/otrs.PostMasterMailbox.pl >> /dev/null

Is it a problem ?

Regards,

Willian Silva.

2014-02-17 17:06 GMT-03:00 Gerald Young :

I'm not a fan of the other suggestions to manipulate crontab directly because (in Linux):

otrs/bin/Cron.sh restart otrs

will concat all entries [that don't have .dist] on otrs/var/cron to the otrs user's cron (to run in the otrs context, obeying otrs' HOME path).

to verify otrs' cron:

sudo crontab -l -u otrs | more

But you have a known error messagehttps://www.google.com/search?q=site:forums.otterhub.org+Can%27t+create+PID+... .

http://forums.otterhub.org/viewtopic.php?f=62&t=17287 is one of the threads that address this.

The error message is a symptom (Can't create a new process because the other process is still running). It is what it says.

More to the point, the PostmasterMailbox.pl *is* running too often. This is likely either because it's running as root AND otrs or because a single instance is hung.

check /var/spool/cron/crontabs/* for multiple instances of PostmasterMailbox.pl (but use crontab -e -u username to edit these!)

also, check /etc/crontab and /etc/cron* for possible manual entries and remove them, especially if you've followed other people's instructions.

Check ps auxwww | grep PostmasterMailbox for running processes.

Attempt to manually run the otrs/bin/otrs.PostmasterMailbox.pl under the otrs context

On Mon, Feb 17, 2014 at 2:45 PM, Willian Silva wrote:

Yes, Gerald Young. Manual fetch is working properly from the GUI.

2014-02-17 15:26 GMT-03:00 Gerald Young :

Does manual fetch work?

Are there errors in System Log?

Windows or Linux?

On Mon, Feb 17, 2014 at 1:23 PM, Willian Silva wrote:

Hi folks,

I've been facing off with an issue and I'll appreciate any help to solve it.

In my OTRS 3.3.3 system, the PostMasterMailbox.pl script is running every 10 minutes by the otrs user cron jobs. But the tickets aren

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