Hi Florian,
Version 5 is embedded with Template ability. No needof additional add on. Please refer to Admin Doc.
For the initial question, I don't think there is a way of finding how oftentemplates are used by agents.
Best Regards,
Sujeeva Tissaarachchi
From: Jens Bothe
We're having a lot of templates for answers and the like. Is there any way of finding out how often a template was actively used by the agents?In OTRS 3 there was a Add On from OTRS AG available. It was a add on for the stats. But for the Version 5 I don't know this function or a add on available.
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