Hi Raphael, this feature got dropped in OTRS 2.4 because of the new global overviews (you know you can switch between s/m/l ticket overview mode). But, I have good news! A much more powerful feature got already implemented for next OTRS major release (OTRS 2.5/3.0). A add some screenshots of this new cool feature to show what I mean. In future you have the opportunity to see "new message" or also other meta infos on ticket level systemwide. In ticket overviews, dashboard, ticket zoom... and so on. You also will have "filters" to only see tickets in overview with new messages/new articles. :) Any feedback is welcome! :) PS: Screenshots are with old GUI (2.x). -Martin On 16.03.2010, at 09:54, Raphael Thoma wrote:
Hi
We recently updated our OTRS from 2.3.5 to 2.4.7. Since this upgrade the alert "You have 1 new message(s)" is no longer shown, even if there is 1 message in the "New messages" folder. Further more, the red "New message!" text doesn't shop up either. Our problem seems to be similar to the following mail: http://www.mail-archive.com/otrs@otrs.org/msg26394.html
What has to be done in order to get those alerts back?
Thanks for your help.
Kind Regards Raphael Thoma
