On Thursday, June 03, 2004 11:37 AM
Stig Graasbøl Rasmussen
I guess the tickets bear a wrong CustomerID. Check that. Work on the 'Map' in $Self->{CustomerUser}.
Sounds reasonable anough but the CustomerID (for the customer user and the tickets in question) seems to be alright (I see the tickets in the Ticket Overview screen allright). But maybe the link between ticket and article is the problem? unfortunately I am not quite able to verify how permissions verifies to articles.
The permissions are always granted on queues and theier actions, not on tickets themselves. Recheck the permissions of the questioned CustomerUser. hth, Robert Kehl -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Tel. +49 (0)6172 4832388