My conifg is listed from wha tI have read this should allow the TimeWorkingHours only to start counting time from mondya at eight but i have logged two test calls and on both the time start's immediately. Can anyone say why this is? have i forgot to enable something.

 

Carinus

 

$Self->{'FQDN'} =  'helpdesk.domain.com';
$Self->{'AdminEmail'} =  'chelpdesk@domain.com';
$Self->{'Organization'} =  'Company name';
$Self->{'CheckMXRecord'} =  '0';
$Self->{'SendmailModule'} =  'Kernel::System::Email::SMTP';
$Self->{'SendmailModule::Host'} =  'mail.domain.com';
$Self->{'TimeWorkingHours'} =  {
          'Mon' => [
                     '8',
                     '9',
                     '10',
                     '11',
                     '12',
                     '13',
                     '14',
                     '15',
                     '16',
                     '17'
                   ],
          'Tue' => [
                     '8',
                     '9',
                     '10',
                     '11',
                     '12',
                     '13',
                     '14',
                     '15',
                     '16',
                     '17'
                   ],
          'Fri' => [
                     '8',
                     '9',
                     '10',
                     '11',
                     '12',
                     '13',
                     '14',
                     '15',
                     '16',
                     '17'
                   ],
          'Wed' => [
                     '8',
                     '9',
                     '10',
                     '11',
                     '12',
                     '13',
                     '14',
                     '15',
                     '16',
                     '17'
                   ],
          'Thu' => [
                     '8',
                     '9',
                     '10',
                     '11',
                     '12',
                     '13',
                     '14',
                     '15',
                     '16',
                     '17'
                   ],
          'Sat' => [],
          'Sun' => []
        };
$Self->{'Package::RepositoryList'} =  {};
$Self->{'System::Permission'} =  [
          '',
          'create',
          'move_into',
          'owner',
          'priority',
          'ro'
        ];
$Self->{'CustomerGroupSupport'} =  '1';
$Self->{'CustomerGroupAlwaysGroups'} =  [
          'info',
          'users'
        ];
$Self->{'Customer::AuthModule'} =  'Kernel::System::CustomerAuth::LDAP';
$Self->{'Customer::AuthModule::LDAP::Host'} =  'ldap.domain.com';
$Self->{'Customer::AuthModule::LDAP::BaseDN'} =  'o=';
$Self->{'Customer::AuthModule::LDAP::UID'} =  'uid';
$Self->{'1'} = 1;