Re: [otrs] Help Fetching emails via POP3 or IMAP under Windows

hello I just tried sending an email (response to my test ticket) and this error popped up. Software error: No SASL mechanism found at /opt/otrs/bin/cgi-bin/../../Kernel/cpan-lib/Authen/SASL.pm line 74 Is there a configuration how-to anyone can point me a link to in configuring email on OTRS? best regards Cordialement -JLIL Rajaa- ESG-Casablanca tél : 0665 78 86 49

Date: Thu, 6 Aug 2009 19:13:23 -0400 From: gvargas-dellacasa@nhvweb.net To: otrs@otrs.org Subject: Re: [otrs] Help Fetching emails via POP3 or IMAP under Windows

I would suggest...

1. That the OTRS host can indeed reach pop.gmail.com on the needed ports.

2. Even though on the Gmail account you enable POP3 service, Gmail actually uses POP3S on port 995 not POP3 (110). So if you are going to make it work I would say it has to bet set to POP3S on OTRS. Same if you have enabled IMAP on the Gmail account, it will be IMAPS (port 993) on OTRS.

3. Check that you see: o Mail::POP3Client...............ok (vx.xx ) o IO::Socket::SSL.............ok (vx.xx) when you run otrs.checkModules. I think that is the perl Module OTRS is using for POP3S.

Guillermo.

From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Ramsey Allison Sent: Thursday, August 06, 2009 5:46 PM To: User questions and discussions about OTRS.; Ramsey Allison Subject: Re: [otrs] Help Fetching emails via POP3 or IMAP under Windows

David, I am having issues with incoming mail in to OTRS. Here is my error message. OTRS-PMAccount-10 POP3: Can't connect to pop.gmail.com

It was working correctly until we switched our mail to GMail. I logged into the GMail account and all of the messages are there but they are not showing up in OTRS. I verified my settings in Postmaster Mail Account. Type: POP3 Username: example@test.com Password:................. Host:pop.gmail.com Trusted:Yes Dispatching:Dispatching By selected Queue Queue:Support Valid:valid

When I select Run Now, it times out. I get the same error if the choose IMAP or POP3S. Any suggestions would be helpful.

Regards, Ramsey

On Thu, Aug 6, 2009 at 12:26 PM, David Holder wrote: Hi Matt,

The instructions included in chapter 7 in the online documentation are pretty inclusive to be honest. There are probably some unofficial ones lurking around on the net if you do a google search.

Are you having any issues with receiving e-mails? I've got it set up under windows myself pretty quickly following the instructions from chapter 7, but if you're having issues I would be more than willing to help.

David On Thu, Aug 6, 2009 at 8:15 PM, Matt Reidy wrote: Are there any step-by-step guides to receiving emails under Windows beyond what is included in Chapter 7 of the admin guide?

Thanks,

-Matt

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