Hi, Please assist - I am trying to integrate into AD. Firstly, can someone verify that I have the correct understanding of the process: - Created a user sajitk in OTRS - this is the same name as my AD account but the passwords are different. - Am I correct in assuming that I do not need to manually create all the users in OTRS and that they will be created when they logon for the first time (agent sync process)? I have placed the following code into the config.pm file $Self->{'AuthModule'} = 'Kernel::System::Auth::LDAP'; $Self->{'AuthModule::LDAP::Host'} = 'devimon'; $Self->{'AuthModule::LDAP::BaseDN'} = 'dc=rewards,dc=co,dc=za'; $Self->{'AuthModule::LDAP::UID'} = 'name'; $Self->{'AuthModule::LDAP::Charset'} = 'iso-8859-1'; $Self->{'AuthModule::LDAP::Params'} = { port => 389, timeout => 120, async => 0, version => 3, }; $Self->{UserSyncLDAPMap} = { DB -> LDAP UserFirstname => 'givenName', UserLastname => 'sn', UserEmail => 'mail', }; I am getting the following error in the log file: User: sajitk (DC=sajitk,DC=rewards.co.za,CN=MicrosoftDNS,CN=System,DC=rewards,DC=co,D C=za) authentication failed: '80090308: LdapErr: DSID-0C09030B, comment: AcceptSecurityContext error, data 525, v893 It appears to me that the user is being recognized in AD but it is not being authenticated. I am using the correct credentials. Please help - this is getting very frustrating. Thanks Sajit ##################################################################################### This e-mail message has been scanned for Viruses and Content and cleared by MailMarshal #####################################################################################