On 07/23/2013 09:11 AM, Steven Carr wrote:

<support@netwolves.com,se@netwolves.com,randy.k@netwolves.com> is an invalid email address.

The match fail is because the content between <> doesn't conform to the rfc standard for an email address (multiple @ signs for starters). You can't put multiple comma separated email addresses in a field designed for a single email address.

Steve

Hi Steve,

I understand that - we don't put the <> in the address something in OTRS is doing that. We have multiple emails separated by comma's in the
email field of out Customers. This is the only place where we see this error. It appears something in OTRS is expecting only one Email address
and putting the <> around whatever happens to be in the Email field.

--
Stephen Clark
NetWolves
Director of Technology
Phone: 813-579-3200
Fax: 813-882-0209
Email: steve.clark@netwolves.com
http://www.netwolves.com