Re: [otrs] Customer-Authentication via Novell eDirectory

17 Sep 2003

      Hi Robert,

Robert Kehl wrote:
...
Am Mit, 2003-09-17 um 07.37 schrieb Guenther Rasch:
...
I´m trying to configure customer-authentication
via Novell eDirectory but it works only with some
users.
What are the exact differences between accepted and rejected users?
Could you post some (constructed) examples that would fail and that
would pass?
Which error messages can you find in syslog, provided that's your OTRS
logging mechanism. Find details of your logging mecvhanism in
Kernel/Config.pm or Kernel/Config/Defaults.pm.
I can not find out the differences. We´ve 430 eDirectory-Users, but
in otrs i can see 10-20 users...

Here´s the error message from syslog:

Sep 17 07:48:50 otrs OTRS-CGI-1[31687]: 
[Error][Kernel::System::CustomerUser::LDAP::CustomerSearch][Line:158]: 
Sizelimit exceeded
...
...
The following error is reported via otrs System Log:
error	OTRS-CGI-1	Sizelimit exceeded
What does it mean?
Basically, it means that you're running OTRS as a CGI app, I think. Try
using the mod_perl version, if possible. Which environment do you use?
ok, I´ll try mod_perl
...
...
#CustomerUser
    #CustomerUser LDAP-Backend
    $Self->{CustomerUser} = {
        Module => 'Kernel::System::CustomerUser::LDAP',
        Params => {
                Host => 'klipanwcn01',
                BaseDN => 'o=kli_pa',
                SSCOPE => 'sub',
                UserDN => 'cn=ldap,o=kli_pa',
                UserPW => 'pw',
                },
                CustomerKey => 'cn',
                CustomerID => 'mail',
                CustomerUserListFields => ['cn', 'mail'],
                CustomerUserSearchFields => ['cn', 'mail'],
                CustomerUserPostMasterSearchFields => ['mail'],
                CustomerUserNameFields => ['givenName', 'sn'],
                Map => [
                        ['UserSalutation', 'Title', 'title', 1, 0,'var'],
                        ['UserFirstname', 'Firstname', 'givenName', 1, 
1, 'var'],
                        ['UserLastname', 'Lastname', 'sn', 1, 1, 'var'],
                        ['UserLogin', 'Login', 'cn', 1, 1, 'var'],
                        ['UserEmail', 'Email', 'mail', 1, 1, 'var'],
                        ['UserCustomerID', 'CustomerID', 'mail', 0, 1, 
'var'],
                        ['UserPhone', 'Phone', 'telephonenumber', 1, 0, 
'var'],
                        ['UserAddress', 'Address', 'postaladdress', 1, 
0, 'var'],
                        ['UserComment', 'Comment', 'description', 1, 0, 
'var'],
                        ],
};
What I could think of is being the 'description' field too long in the
case of some of your users.
without description, the same error occours
...
Regards,
Robert Kehl
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