The sceneria that I was in was: A customer reported an network error. I opend a ticket for it and set a remined to check on that error in 24 hrs. The customer did not need to be contacted, however, I was attempting to set a reminder to myself to check the ticket to close it out. At it is currently, I must respond to the customer in order for the reminder to be clear instead of responding to the ticket (i.e. a internal or external note.) Adrian -----Original Message----- From: otrs-admin@otrs.org [mailto:otrs-admin@otrs.org] On Behalf Of Martin Edenhofer Sent: Thursday, April 24, 2003 5:33 AM To: otrs@otrs.org Subject: Re: [otrs] Setting Ticket Reminders Hi Adrian, On Wed, Apr 23, 2003 at 10:19:41AM -0400, Adrian McCray wrote:
I think I figured it out. I didn't realize that responding to a ticket and not just creating a note is the only way of clearing a reminder flag.
Exactly! The system is reminding you until the ticket state (reminder flag) has changed.
Adrian mccray
Martin -- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ -- nohl: 11:29am up 66 days, 20:52, 6 users, load average: 0.57, 0.35, 0.23 _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs