Hi Benjamin,
Unfortunately I don't have experience on LAMP on M$ systems so I cannot give
you many hints. The one that I can try to give you is to give a try to
Notification (event) in Admin area if autoresponse does not work plus an
upgrade to 2.4.5 with know problems on email notifications.
Additionally, and possibly before trying notification by events, you should
check that you have selected correct "Type:" (that should be "auto reply/new
ticket") in auto responses and associations ar<->queue ("Change "auto
reply/new ticket"" settings must have selected previous declared "auto
reply/new ticket").
HTH
MV
On Wed, Nov 18, 2009 at 5:19 PM, benjamin anamoah
Dear Marco,
I am a new user of the OTRS and i am not too familiar with the terms in there but very fast to understand and know exactly what is being discussed. I am using the OTRS 2.4.3 win-installer-2.0.4. But i think the most important thing is the OTRS 2.4.3
I am trying to do everything on my laptop and if i am successful and familiar to the system, i can then configure is on a network for an IT firm i am doing an internship for them and i know that i can better my chances working with them afterward. I created some agent who have equal rights as the otrs admin and created some customer users to sign in from the Customer interface. But when i send a mail or request from the Customer Interface, a new ticket is created alright but i will like the Auto Responses <-> Queuehttp://localhost/otrs/index.pl?Action=AdminQueueAutoResponset to work so that a mail is quickly sent to the queue the customer user used but it is not soo.
Please i need help to make this work because i have matched the Queue to the Auto Response at the Admin Area but its not working. I hope to hear from you soon. Thnx