Hi Martin!
Ok, if you do this this way, just change: To => 'your@email.com, '.$UserData{UserEmail},
:-) Thats exatly what i did. I modified the History entry too... My Problem is another one. The Tickets are not unlocked by the system. No Error Message, No History Entry, No Mail and the ticket keeps locked to the user. Configration is 5min as Timeout (no escalation time set) for the user queue. BTW: How is the Unlock-Process activated. I wasn't able to find a crown job todo this.. Perhaps i produced an error which stops the whole process. I'll try my luck again tomorrow.
The cronjob is "var/cron/unlock".
And how does my System know about it? There was no instruction in the /opt/OpenTRS/INSTALLATION to move it to my cronjobs directory or file or whatever. Whether root nor infosys nor otrs have this job, displaying it by crontab -u username -l
But, if no ticket is unlocked, maybe the ticket is answered?
No, it's a Testqueue and I'm the only human in the system at the moment....
If yes, the ticket will not be unlocked (because the customer got a answer).
Clever ;-) Greetings Hannes Lau