Re: [otrs] Another Config.pm problem

26 Mar 2009

      I think I had an issue with mod_perl (or was it reload? ;-) some time ago with similar PATH issues.
(Actually, I have it configured under xampp, changing the path of otrs, specially for Perl is hell. Somehow in the code they have made an error to have the path not relative from where it is called)

Can you show how you're apache is configured for OTRS?

Part of mine is shown below. You can see where the extra apache-perl script is called. Do you use it as well?

/opt/lampp/etc/extra/httpd-otrs.conf:

<...>
# if mod_perl is used
<IfModule mod_perl.c>

    # load all otrs modules
    Perlrequire /opt/otrs/scripts/apache2-perl-startup.pl

    # Apache::Reload - Reload Perl Modules when Changed on Disk
    PerlModule Apache::Reload
    PerlInitHandler Apache::Reload
<...>

In the startup file I have set/added the correct path. Perhaps you should too, to get it going.

/opt/otrs/scripts/apache2-perl-startup.pl:

   <...>
   $ENV{MOD_PERL} =~ /mod_perl/ or die "MOD_PERL not used!";

   # set otrs lib path!
   use lib qw(/opt/otrs /opt/otrs/Kernel /opt/otrs/Kernel/modules /opt/otrs/Kernel/
   cpan-lib /opt/lampp/lib/perl5/site_perl/5.10.0/i686-linux/Apache2);

   <...>

Kind regards,

Frans Stekelenburg
NetDialog Service Center

+31 30 789 3636
www.netdialog.eu
...
-----Original Message-----
From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of
Renee Bäcker
Sent: donderdag 26 maart 2009 14:53
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Another Config.pm problem
Can you create a test.pl in the same directory where the index.pl is?
It should have this content:
#!/usr/bin/perl
use strict;
use warnings;
use FindBin qw($Bin);
use CGI;
print CGI->header, $Bin;
chmod it to 755, run it via Browser and post the result here.
Cheers,
Renee
ratnaweera@sunrise.ch schrieb:
...
Hi
Ref: Renee Bäcker  25.03.2009 14:10
...
ratnaweera@sunrise.ch schrieb:
...
...
# pwd
/home/www/intra/otrs/Kernel
In your last post the error message said "/home/www/otrs/..." no
"intra"
in it.
Sorry for that. I sort of annonymized the thing. Here is the
complete story:
===
# pwd
/home/www/intra/otrs
# ls
ARCHIVE  COPYING  INSTALL         Kernel           README.webserver
TODO
bin      CREDITS  INSTALL.RedHat  README           RELEASE
UPGRADING
CHANGES  doc      INSTALL.SuSE    README.database  scripts
var
# ls Kernel/
Config     Config.pm.dist  Language     Modules  System
Config.pm  cpan-lib        Language.pm  Output
# diff Kernel/Config.pm Kernel/Config.pm.dist
File bin/cgi-bin/installer.pl lines 26 .. 38
----------------------------
# use ../../ as lib location
use FindBin qw($Bin);
use lib "$Bin/../..";
use lib "$Bin/../../Kernel/cpan-lib";
use vars qw($VERSION $Debug);
$VERSION = qw($Revision: 1.28 $) [1];
# check @INC for mod_perl (add lib path for "require module"!)
push( @INC, "$Bin/../..", "$Bin/../../Kernel/cpan-lib" );
# all OTRS Installer modules
use Kernel::Config;
====
Request of the browser
Error message in Apache logs:
 [error] Can't locate Kernel/Config.pm in @INC (@INC contains:
 /usr/sbin/../Kernel/cpan-lib /usr/sbin/.. /etc/perl
 /usr/local/lib/perl/5.8.8 /usr/local/share/perl/5.8.8
 /usr/lib/perl5 /usr/share/perl5 /usr/lib/perl/5.8
 /usr/share/perl/5.8 /usr/local/lib/site_perl . /etc/apache2) at
 /home/www/intra/otrs/bin/cgi-bin/installer.pl line 38.\nBEGIN
 failed--compilation aborted at
 /home/www/intra/otrs/bin/cgi-bin/installer.pl line 38.\n
obviously @INC does not contain ./Kernel, what is the usual
procedure to add that?
...
BTW: you should chown Config.pm it makes no sense to have it
owned by root
Done.
# ls -l Kernel/
insgesamt 48
drwxrwxr-x  3 500 users  4096 2009-03-23 22:10 Config
-rw-rw-r--  1 500 users  3918 2009-03-23 22:09 Config.pm
-rw-rw-r--  1 500 users  3918 2008-03-07 17:50 Config.pm.dist
drwxrwxr-x 16 500 users  4096 2009-01-20 21:06 cpan-lib
drwxrwxr-x  2 500 users  4096 2009-01-20 21:06 Language
-rw-rw-r--  1 500 users 14119 2008-11-16 17:03 Language.pm
drwxrwxr-x  2 500 users  4096 2009-01-20 21:06 Modules
drwxrwxr-x  5 500 users  4096 2009-01-20 21:06 Output
drwxrwxr-x 23 500 users  4096 2009-01-20 21:06 System
regards
Ratna
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