Mark de Bruijn wrote:
Thorsten and Tim, thanks a lot for your reply!
I have made a rule to automaticly forward the mail to a backup mailadress, adn this works fine. I have also tried to remove the line in the PostmasterPOP3.pl, OTRS then leaves the mail in the mailbox, but now every time the script runs, the same emails get into OTRS but now with a new ticketnumber. So the system gets filled up with "old" emails. Is there a solution for this?
No. Don't try leaving the mail in the POP3 mailbox, it won't work. OTRS won't know what emails are new and which are not. Even if OTRS could distinguish between the two this would mean comparing all tickets in the mailbox with all tickets in the database every time the PostmasterPOP3.pl script runs, which would become a pretty hefty operation at some point. A solution would be to have mail to your mailbox redirect *also* to another mailbox (which OTRS doesn't access). Nils Breunese.