From: Sujeeva Tissaarachchi <sujeeva_t@yahoo.com>

Date: 2016-07-12 7:41 GMT+02:00
Subject: Re: [otrs] Allowing agents to always select a customer code
To: "User questions and discussions about OTRS." <otrs@lists.otrs.org>

To facilitate all services available to agents, you have two methods

1. If agent is also defined as a customer, then use "customer user <--> services" section in admin panel and assign services to agent/customer

2. Alternatively, make required services as Default Services using "Edit Default Services" link in "customer user <--> services" section

Best Regards,
Sujeeva Tissaarachchi

From: Never Min <never.min@gmail.com>
To: User questions and discussions about OTRS. <otrs@lists.otrs.org>
Cc: User questions and discussions about OTRS. <otrs@otrs.org>
Sent: Tuesday, 12 July 2016, 9:05
Subject: Re: [otrs] Allowing agents to always select a customer code

- Same question about services. I want the agents to be able to select all the
services.

First set Ticket::Service::Default::UnknownCustomer to YES
http://your.otrs.host//otrs/index.pl?Action=AdminSysConfig;Subaction=Edit;SysConfigSubGroup=Core%3A%3ATicket;SysConfigGroup=Ticket

and edit default service:
http://your.otrs.host/otrs/index.pl?Action=AdminCustomerUserService

I hope this will help you.

-N

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