Forward or Communication/New Email might be of interest.

On Mon, Jul 2, 2018 at 8:13 AM Sysadmin CAOS <sysadmin.caos@uab.cat> wrote:
Hello,

is there any way for configuring OTRS to reply a ticket with an email
and, then, when "AgentTicketZoom" opens ticket, body appears empty, not
with standard message and others appended messages? I always remove all
"body mail" that appears in "AgentTicketZoom".

Thanks.
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