yes it is on apache and i now know how to restart it.
 
i have also managed to ftp into it.
 
but i am still not sure how to remove the shared memory segment. which directory do i need to change into from my command prompt and what file do i need to run the commands
 
shell> ipcs | grep 4096
and
shell> ipcrm -m 327685
 
on? I got these commands from the otrs lists at this link
 
http://lists.otrs.org/pipermail/otrs/2003-April/001346.html
 
Thanks for helping me

From: Marco Vannini <marco.vannini@gmail.com>
To: User questions and discussions about OTRS. <otrs@otrs.org>
Sent: Friday, 14 August, 2009 13:54:05
Subject: Re: [otrs] remove the shared memory segment and rebooting OTRS

but if you restart apache (is on it, isnt' it ?) ?


On Fri, Aug 14, 2009 at 1:48 PM, Lev Davidovich <l.davidovich@yahoo.co.uk> wrote:
Can anyone tell me how to remove the shared memory segment of /otrs/Kernel/System/Log.pm using the command line from a windows pc and then rebooting OTRS?
 
Thanks


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