23 May
2008
23 May
'08
9:43 a.m.
Hi Nils,
I suggest setting up procmail in front of OTRS. You can use that to determine whether mail should be accepted by OTRS or use an autoresponder and keep the ticket from entering OTRS at all. Google around for more info on procmail filtering and setting up an autoresponder.
OTRS is fetching mail from Exchange by POP3. Is procmail an option in that kind of setup? -- Lars