Hi, Robert,
I believe it's a permission issue with the queue. You might want to double
check that new queue you just added has the correct "group". Just login as
admin and go to Admin->Queue->Select the new queue->Change and then check
the group setting.
Best regards,
Poe
On Tue, Apr 1, 2008 at 2:54 PM, Robert Brown
Hello,
I have my OTRS installed and running however I'm not able to see the queues that I've assigned to a user when I'm logged in as that user. I'm really hoping someone can help me. I've read over the documentation and am sure I've followed it, however there is just something I am missing.
I've created the user and created the group. Then I've mapped the user to the group. I've assigned the user move_into, create, owner and priority. I've then assigned the queue to the group.
However when I login as the user, I don't see the queue I just created.
I'm running OTRS 2.2.5 on Suse.
Any help would be very much appreciated.
Thanks, Robert
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