Ciao Alessandro, I've never used TicketFreeTime but in many case TicketFreeText. This last could be used as special fields that could be filled by customer and/or agent having the availability to decide where they have to be displayed. Furthermore they can be used in agent search. This should be enoght for the creativity ;) HTH, ciao, Marco. On Tue, Nov 10, 2009 at 10:34 AM, Alessandro d'Ambrosio < alessandro.dambrosio@unimi.it> wrote:
Hi,
Can anyone explain to me the meaning of ticketfreetime & ticketfreetext?
Thanks.
Alessandro
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