Re: [otrs] why was a message 'removed'?

Thanks Robert, I can't see anything wrong with the messages. I've now found more messages that have been automatically removed, and can't find much in common with them. When I click on the "plain" link for any of these removed messages I get an OTRS error "Error: Can't read plain article! Maybe there is no plain email in filesystem! Read BackendMessage." Having a look in /opt/otrs/var/article/, that directory is completely empty. Should it be? Thanks for any help you can provide. Regards, -Brendan

On Thursday, March 25, 2004 2:12 AM Brendan Humphreys wrote:

...

Today we had a mail arrive and get put into state 'removed' automatically by OTRS. Can someone tell me how this happened, and how I can stop it? See the ticket history below.

Must be something wrong with the message. Have a look at it, is it irregularly formed in any way?

Regards,

Robert Kehl

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