hello while trying to receive notification of new tickets for a new user, I did the following: 1) Logged as root on OTRS and went to admin section 2) Created a new user 3) Added this user to all groups with ro/rw 4) Logged as that user 5) Preferences -> notify when there's a new ticket: Yes select the custom queue -> all (update) but I'm not getting the notifications to the E-Mail I setted when I created the user, although I have another user that was already setted that receives the E-Mail (I checked those settings and they seen to be the same, so I don't understand why it's happening). any ideas? thanks PS: maybe there's some mistake on the link names because i use the portuguese version, so i translate to what i think it's in english