Re: [otrs] Body when closing tickets

18 Feb 2004


      On Wed, Feb 18, 2004 at 01:06:44PM +0100, Daniel Seifert wrote:
...
since upgrading to 1.2.1 (yes, we finally managed it after the link to
the documentation at the website was working again) we notice that we
have to actually give an explanation when we want to close a ticket. Can
this be switched off and if yes, how?
Modify Kernel/Output/HTML/Standard/AgentClose.dtl

or the easiest way, add a config option like

[Kernel/Config.pm]

    $self->{DefaultCloseNoteText} = '-';

[...]
...
Daniel Seifert 
Martin Edenhofer

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