RE: [otrs] Some of my remaining OTRS questions.

Status change. That’s the one that will notify the customer upon closing -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Salvador Manzo Sent: Friday, May 11, 2007 1:55 PM To: User questions and discussions about OTRS.org Subject: Re: [otrs] Some of my remaining OTRS questions. On 5/11/07 10:46, "Mike Dent" wrote:

On 5/11/07, Maurice James Ny wrote:

...

You have to activate auto replies for closed tickets in the queue configuration screen

James, I dont see that option in the queue setup screen on 2.1.7 OTRS?

I see options to notify customer on : owner change status change move ticket

If I set the status change it does send a simple notification that ticket number whatever is closed, but ideally I'd like to be able to customise this message, the same way I can customise the message which is sent when the ticket is created.

Perhaps this feature will be added in a future OTRS version?

Thanks Mike

You _can_ customize that. Admin Notification {language code}::Customer::StateUpdate <trimmed for space and readability> ----- Salvador Manzo [ 620 W. 35th St € Los Angeles, CA 90089 e. manzo@usc.edu ] Auxiliary Services IT, Datacenter University of Southern California 818-612-5112 The injury which may possibly be done by defeating a few good laws, will be amply compensated by the advantage of preventing a number of bad ones. -- Alexander Hamilton, Federalist No. 73 on the veto power _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? =http://www.otrs.com/