Raul - sounds like packet capture time…

From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Raul Libório
Sent: Friday, October 10, 2014 1:59 PM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Authentication failed for customers - Windows 2012 R2 AD LDAP

Marshall,

Yes, I have also read something about that but I can not remember that was related. I'm looking to find these parameters, if a problem of AD.

Alvaro, my problem is with customers. I'm using the sAMAccountName for authentication, as the mapping done in Config.pm

Thanks!

Raul Libório
http://rauhmaru.blogspot.com/
openSUSE Member | Linux User #4444581

On Fri, Oct 10, 2014 at 12:18 PM, Alvaro Cordero <alvaro@gridshield.net> wrote:

Did you verify what are you using to authenticate as uuid, email, SAMAccountname, other, that affects too. Also, are you having issues authenticating agents or customers?

Regards

2014-10-09 15:11 GMT-06:00 Raul Libório <rauhmaru@gmail.com>:

Hello

I have an Active Directory installed on Windows Server 2012 R2. The OTRS can view all users, however, when I try to authenticate, displays error like username or password is incorrect.

Does anyone have any tips on how to solve?

Thanks

Raul Libório
http://rauhmaru.blogspot.com/
openSUSE Member | Linux User #4444581

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