On 1/29/07, Gonzalo Servat < gservat@gmail.com> wrote:

On 1/29/07, Liz Burke-Scovill <fiddledragon@gmail.com> wrote:

At this point, it looks like I had it all installed correctly - but when I went to go to index.php or installer.php it said

Died at Defaults.pm line 1803.

The line in question is telling me that $HOME/RELEASE file is not available. Regardless of whether I set $HOME manually or not to $OTRS_HOME, I get this error.

I had sent a longer more detailed message to the list on Friday detailing what I was experiencing. If you'd like I can forward that to you.

Thank you for your assistance! So far I'm pretty impressed with what I *have* seen so far, I'd like to see what it can do for us in house.

I've only been using OTRS for a week, which is about the same time I have on this list :-) Was quiet for the first few days, and now it has started to pick up a bit.

Line 1803 (or just above it) occurs when $Self->{Home}/RELEASE is not found. My $Self->{Home} is defined in /path/to/otrs/Kernel/Config.pm. In my case, it points to: /home/otrs/www/otrs.

Anyway, feel free to reply to this message (to the list) showing the error message and I'll try and help you out.

Best regards,
Gonzalo.

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