
14 Sep
2009
14 Sep
'09
1:47 p.m.
Sometimes it's useful to be able to respond to a customer's ticket, when an agent didn't give a complete answer, or if I think more info is needed. But when I do, I then become the owner. If the ticket is already open, I want the agent to remain as the owner so that they continue to assist the customer. Is it possible to leave the owner the same? Kind Regards, Andrew Glossop