Hi Gerald, you're right. Sorry about that. I'll be more specific next time.

Objective: show the customer in the Survey message which ticket he/she will evaluate. I can already tell him the ticket number, because I've inserted the tag <OTRS_TICKET_TicketNumber>. But a customer suggested  to show also the subject so that he/she doesn't need to access the web interface to see what that ticket was about.

Action: I've inserted tag <OTRS_CUSTOMER_SUBJECT>

Result: It didn't bring any result.

Desired result: Show the ticket subject in the Survey message

Thanks again, I'll try the tag you've suggested.

2014-04-15 18:18 GMT-03:00 Gerald Young <crythias@gmail.com>:

Please (this is a personal request) refrain from saying "it didn't work". In a sense, that would be obvious or else you wouldn't have posted. Telling us and showing us what happened and why that wasn't what you wanted/expected helps us make sure a response explicitly fixes what's broken. (Which you did here and for which I am appreciative -- Thank you.)

On point, though, try <OTRS_TICKET_Title>

2014-04-15 16:31 GMT-04:00 André Cavalcante <treba.andre@gmail.com>:

Hi there,

I'd like to insert the ticket subject in the Survey message. I was able to insert the ticket number, but not the subject. I've tried <OTRS_CUSTOMER_SUBJECT> but it didn't work.

 

Any idea?

Caro(a) usuário(a),

Como você foi atendido? Avalie a qualidade do atendimento.

Chamado #<OTRS_TICKET_TicketNumber> - 


Por favor, nos ajude a melhorar nossos serviços, responda à pesquisa de satisfação disponível no link abaixo:

http://centraldeservicos.tre-ba.jus.br/otrs/public.pl?Action=PublicSurvey;PublicSurveyKey=<OTRS_PublicSurveyKey>

Sua opinião é muito importante!

Equipe de Suporte

--

André Luiz C. e Cavalcante, PMP, PRINCE2

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