Hey Guys,

 

Im having an issue with adding an auto-reply.

 

In our situation, me, an agent. Get a e-mail that a new ticket has entered my queue.

In some situations im not able to get on the dashboard to read the ticket (mobile internet), so replying to the e-mail that I got that a ticket has entered my Queue would add a note in the ticket.

I would like to config that the new added note (only by e-mail) automatically gets forwarded to the customer, anyone has any clue how to set this up in event-based notification?

 

Thanks for the help guys.

 

Grtz,

Gerrit